Workforce Knowledge
FAQ and reference articles for Automat Workforce design-partner customers — what agents can do, response expectations, handoff, escalation, and security.
Articles
- Can my agent have more than one manager, or an escalation chain?
- Who do I talk to if something isn't working right?
- Is there a kill switch?
- What tools/access does my agent have?
- What makes a Workforce agent different from other AI agent platforms?
- Is my agent's activity logged and auditable?
- Why does my agent have its own login instead of using mine?
- What makes a Workforce agent different from an AI chatbot, copilot, or agent platform?
- Can we get raw access logs of what the agent accessed?
- Is our data used to train other customers' agents or AI models?
- Can my agent spot phishing or social-engineering attempts?
- How fast will my agent respond?
- Why does my agent sometimes take longer to respond, and how do I know if something's wrong?
- How do I hand off a task to my agent?
- What do I need to set up before my agent's first day?
- What is the Employee Handbook, and how do I use it?
- Can I ask my agent about how it works internally?
- Can I see what my agent is working on in real time?
- Can one agent handle a whole team at once?
- How do I set rules my agent must never break?
- Is my data safe with a Workforce agent?
- Can my agent build and run automated workflows, not just handle live requests?
- Should we use separate agents for sensitive teams like HR or finance?
- Can I rename or customize my agent?
- Texting with your agent: how to keep its number healthy
- Will my agent ask before doing something high-impact?
- How does billing and trial access work?
- If one person teaches my agent a rule, does it apply to everyone?
- Can I control who's able to reach my agent?
- Someone shared something sensitive with the agent by mistake. Can it be deleted?
- What platforms can my agent work across?
- What can my Workforce agent do? (with real examples)
- What is Workforce?
- Which AI models does my agent use? Can I bring my own tools?