Who do I talk to if something isn't working right?

Reach out directly in your support Slack channel, that's monitored by both your agent and the Automat team. For anything urgent or if your agent itself seems to be having an issue (unresponsive, clearly wrong behavior), tag the Automat team members in the channel directly so a human can jump in quickly.

This is what "backed by the team that built it" means in practice: your agent doesn't just flag its own issues, it escalates them to Automat and follows up until resolved, you're not the one troubleshooting a workflow or filing a ticket into a black box.