Can my agent have more than one manager, or an escalation chain?

Every agent has one manager. That's who it follows when it gets conflicting instructions, and who it asks when it isn't sure.

You can also tell it who owns specific topics. For example: "IT issues go to Sam", or "anything involving a data leak, a security threat or an illegal request goes straight to our Head of Operations." It will route approvals and alerts that way. A formal multi-level admin setup in the dashboard is on our roadmap.