How do I set rules my agent must never break?

There are two kinds of rules.

• Foundational rules are the "never do this" items. Examples: never share employee or customer personal data, never contact external parties, never rank or compare staff. Send these to your deployment team. We're launching an Employee Handbook in the dashboard where these rules live permanently in the agent's context, so they can't be overridden by anyone chatting with it.

• Operational rules are how you want things done: project preferences, tone, who to ask for approvals. Just tell your agent and it saves them to memory. You can change them any time.