Can I rename or customize my agent?

Yes. Your agent's name and persona are yours to set, we default to a name during setup, but you can rename it, give it a different display name, or adjust how it introduces itself. This is part of the "own identity" model: it shows up as a distinct teammate in your workspace, not a generic bot, so it should feel like the name you'd actually want to use with your team.

If you want a change made, just let us know in your support channel and we'll update it.

Does renaming reset what it's learned? No. Renaming keeps everything the agent has learned. If the email address changes, we set the new address as an alias on the existing account, so the agent doesn't get locked out of tools tied to the old one and recurring tasks keep running. Ask your deployment team to do it.